Metasequoia BBS

[6801] Metasequoia 4.5.7 Crashing at launch ! / Andrew

[Bug report] Response

Hello Tetraface employees ! My name is Andrew, I'm currently facing a big trouble with my Metasequoia 4.5.7 which crash even before launching right during its loading state and give me those identical crash logs everytime. Could you do something please ?

LOG.txt BELOW :

"Metasequoia 4 Ver4.5.7 (64bit) is running.
Build time: Oct 11 2016 15:22:43
Windows version : 6.3  (Windows 8.1 x64)
Number of CPU : 8
Physical memory : 8110 MB
Direct3D11 Driver: NVIDIA GeForce GTX 880M
    DeviceID: 4504
    SubsysID: 285545570
    Revision: 161
    FeatureLevel: 11.0

Exception code: c0000005 (EXCEPTION_ACCESS_VIOLATION)
Access violation at address 00007FFD424F4000. Write of address 00007FFD424F4000.
Module: C:\Program Files\tetraface\Metasequoia4\Metaseq.exe

0x00007FFD424F4000 <Unknown Module>: <Unknown Symbol>

2016-12-23 10:04

[6802] Re: Metasequoia 4.5.7 Crashing at launch ! / Andrew

Response

*Happened after an accidental import of a roughly 800 Mb .fbx file, the soft couldn't handle it it seemed and now Metasequoia refuses to open itself again...

2016-12-23 10:15

[6803] Re: Metasequoia 4.5.7 Crashing at launch ! / Administrator

Response

Did you update the GPU driver? Please download the latest GPU driver for GeForce GTX 880M from the NVIDIA's web site, and install it.

2016-12-25 19:15

[6804] Re: Metasequoia 4.5.7 Crashing at launch ! / Andrew

Response

Not the last updates, I can't because sometimes Nvidia drivers update won't install and mess with with my previous functional drivers, it really depends because I try every time a new one is available and downgrade back to the last fully working one if it fails me. Now I'm at 376.19 and I know about 379.33, is this why Metasequoia fails loading ? Renderman give trouble when I updated it I thought it may also be responsible. Thanks

2016-12-28 03:55

[6805] Re: Metasequoia 4.5.7 Crashing at launch ! / Administrator

Response

Recent NVIDIA's GPU driver often has problems. I guess you select OpenGL in the display mode, and it causes the crash.
Please delete the 'Metaseq.setting.xml' file to reset all settings, and run Metasequoia again. The file is in
C:\Users\(your account)\AppData\Roaming\tetraface\Metasequoia4_x64
folder.

2016-12-28 11:53

[6832] Re: Metasequoia 4.5.7 Crashing at launch ! / Andrew

Response

still no result launch crash again but thanks anyway, here's the new log I'm a bit despair :

Metasequoia 4 Ver4.5.7 (64bit) is running.
Build time: Oct 11 2016 15:22:43
Windows version : 6.3  (Windows 8.1 x64)
Number of CPU : 8
Physical memory : 8110 MB
Direct3D11 Driver: Intel(R) HD Graphics 4600
    DeviceID: 1046
    SubsysID: 285545570
    Revision: 6
    FeatureLevel: 11.0

Exception code: c0000005 (EXCEPTION_ACCESS_VIOLATION)
Access violation at address 00007FFEA1F74000. Write of address 00007FFEA1F74000.
Module: C:\Program Files\tetraface\Metasequoia4\Metaseq.exe

0x00007FFEA1F74000 <Unknown Module>: <Unknown Symbol>
0x00007FFEA29158DA dxgi.dll: CompatString + 7834 bytes
0x00007FFEA2915C32 dxgi.dll: CompatString + 8690 bytes

2017-01-23 23:28

[6843] Re: Metasequoia 4.5.7 Crashing at launch ! / Administrator

Response

I think this trouble is caused by Direct3D or GPU driver. However, I don't know why it is caused. Did you apply all updates by Windows Update?

2017-01-25 16:01

[6860] Re: Metasequoia 4.5.7 Crashing at launch ! / Andrew

Response

not cecently because I don't trust them anymore since my PC is getting old it's been I'd say 2 months since I didn't apply any updates but I'll try

2017-01-31 23:33